About Us
About Fan Tan
Fan Tan is an independent online store based in Gorokan, New South Wales, Australia. We bring together practical, good-value products for everyday life, from household cleaning tools and pest control to flag doormats, light-up greeting cards and handy gadgets.
What we stand for
- Honest listings – we aim to describe every product accurately, with clear photos, sizes and specifications, and real prices.
- Clear policies – our shipping times, costs and return rules are published up front so you know exactly what to expect before you buy.
- Real support – a real person answers every email, usually within 24 hours on business days.
How your order is fulfilled
Fan Tan is run from Australia, where we handle customer service, order management and returns. To keep prices fair for customers around the world, orders are packed and shipped by our partner fulfillment centers and handed to a trusted postal or courier service in your country for final delivery. Every order includes a tracking number, and you can follow your parcel on our Track Your Order page. Full details are in our Shipping Policy.
Shop with confidence
- Secure checkout powered by Shopify
- Tracked shipping on every order
- 30-day returns on unused, unopened items – see our Refund Policy
- Replacement or refund if your item arrives damaged or incorrect
Contact us
Fan Tan
128 Westbrook Parade, Gorokan NSW 2263, Australia
Email: support@fantan.shop
Phone: +61 480 843 736
Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)