Refund policy

Return & Refund Policy

At Fan Tan, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.

How to Initiate a Return To start a return, please contact us at support@fantan.shop. If your return is accepted, we will provide you with the exact return shipping address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3 to 5 business days, depending on your card issuer's policies.

Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs paid at the time of purchase are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Defective or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately at support@fantan.shop with photographic evidence so that we can evaluate the issue and make it right at no extra cost to you.