Shipping & Returns Policy

Shipping & Returns Policy

This Shipping & Returns Policy applies to all purchases made on our website https://fantan.shop. By placing an order, you agree to the terms outlined below.

Shipping Policy

1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Times & Costs
We offer standard and express shipping options. Shipping rates are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times:

  • Domestic orders: 3–7 business days

  • International orders: 7–21 business days

Please note: Delivery times may vary due to customs, weather, or carrier delays.

3. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can track your order through the shipping provider’s website.

4. Customs & Duties
International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. FanTan is not responsible for these charges if they are applied and are your responsibility as the customer.

Returns & Exchanges Policy

1. Return Window
If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. Items must be unused, in original condition, and in original packaging.

2. Return Process
To start a return, please contact us at support@fantan.shop with your order number and reason for return. We will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately at support@fantan.shop with photos of the item and packaging. We’ll resolve the issue as quickly as possible.

5. Non-Returnable Items

  • Sale items marked final sale

  • Gift cards

  • Used or damaged products not due to our error

Contact Us

If you have any questions about shipping or returns, please contact us:
📧 Email: support@fantan.shop
🌐 Website: https://fantan.shop