FAQs & Support
FAQs & Support
Welcome to the FanTan Help Center! Below you'll find answers to some of the most frequently asked questions. If you need further assistance, please contact us at support@fantan.shop — we’re here to help!
Frequently Asked Questions (FAQs)
1. How long does shipping take? Processing time takes 1–2 business days. Shipping delivery estimates depend on the method you choose at checkout:
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Standard Shipping: 10–20 business days
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Priority Shipping: 5–9 business days
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Express Shipping: 3–5 business days Tracking information will be emailed once your order ships.
2. Do you offer international shipping? Yes! We ship worldwide. Shipping costs and delivery times will vary depending on your location and selected shipping method at checkout.
3. Can I change or cancel my order after placing it? We process orders quickly, so if you need to change or cancel your order, please contact us at support@fantan.shop as soon as possible. If your order has already shipped, we may not be able to make changes.
4. What if I receive a damaged or incorrect item? We’re so sorry! Please email support@fantan.shop within 7 days of delivery with your order number and photos of the damaged item and packaging. We’ll arrange a replacement or refund right away.
5. What is your return policy? We accept returns within 30 calendar days of delivery. Items must be unused, unopened, and in original condition. For full details, please see our Return Policy.
6. Do you offer refunds? Yes, eligible returns will be refunded to your original payment method. Please allow 3–5 business days after approval for the refund to process.
7. How do I track my order? Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package directly via our Track Your Order page.
8. I have another question — how can I contact you? We’d love to hear from you! Just email us at support@fantan.shop, and we’ll get back to you within 24 hours on business days (Monday–Friday).